WIN Help
WIN F.A.Q. | WIN Support | WIN Tutorial | WIN Feedback

F.A.Q. (Frequently Asked Questions)
This section of WIN Help answers many of the commonly asked questions about WIN and its content. The FAQs are divided into subsections:
"How do I ... ?"
Interface and Usage
General Information
For answers to more specific questions, please use the WIN Support service.
To make general comments or suggestions about the Wake Information Network (WIN), use the WIN Feedback service.

"How do I ... ?"

How do I get my User Name and Password?

All new WFU students, faculty, and staff automatically receive a WIN account at the time of enrollment or employment. The log in is accessed from the WIN Launch Page.


What is my WIN User Name?

Students, faculty and staff log on to WIN using the same User Name used for logging on to the computer for e-mail and network services. Alumni choose their User Name as part of the registration process.


What is my password?

For new students, your initial password is the same password used for logging into the computer for network services and e-mail. The password is the last four characters of the user name followed by the first four characters of the birth day in an MMDD format. Example: if your birthday is July 13, the last four characters of your password would be 0713. New students should wait until after course registration to change their password.

For new faculty and staff, your initial password is the same password used for logging into the computer as well as for e-mail and network services. The password is the last four characters of the user name followed by the first four characters of the birth day in an MMDD format. Example: if your birthday is July 13, the last four characters of your password would be 0713.

For upperclassmen, and current faculty and staff, your WIN password is synchronized with your network/e-mail password. Changing your network/e-mail password changes your WIN password. For more information about services affected by password changes, visit this Web page.

Alumni choose their password as part of the registration process. Alumni who need assistance with their WIN login or password should visit https://wwws.wfu.edu/alumni/win/.


How do I Log On to WIN?

From the WIN Launch Page enter your User Name (not case sensitive) and Password (case sensitive) into the fields provided. The "Today" page of WIN will then appear. If you do not have a User Name contact the Help Desk .


How do I remember a forgotten Password?

Alumni, Parents and Friends can simply use the Forgotten Password service link found on the WIN launch page. This service will provide a 'clue' towards remembering a user's password.Wake Forest University faculty, staff and students cannot use WIN password clues.

How do I change my password?

Students, faculty and staff must change their password using the Ctrl>Alt>Delete function on the computer. Changing your WIN password will change the password used for logging on to the computer and for e-mail and network services. For more information about services affected by password changes, visit this Web page.

Alumni, Parents and Friends: To change your WIN password, choose the 'Personal' category (from the categories along the top of the WIN page.) Select the 'Change WIN Password and Clue' service under the Personal Information heading.


How do I use the directory search?
The drop down menu () to the right of the search text box () is intended to allow users to quickly change the search directory (i.e. Alumni Directory, Internal Directory, etc.) Select the directory that best fits your search needs, enter the desired name into the text box, and then select the "Search" button ().

How do I make the WIN Launch Page my browser's default startup page?

To make WIN Log your homepage, follow these steps:
1.) With the browser open, select Edit and then Preferences.
2.) Choose Edit>Preferences>Navigator in Mozilla (or Tools>Internet Options>General in Internet Explorer).
3.) Under the section Home Page, enter the text, "https://win.wfu.edu" into the text field to replace the current address listed.
4.) Select the OK button.
5.) Close your browser and re-open.

How do I refresh the page? / How do I view the latest information?

(Reload)
The Reload button clears the WIN memory cache (an area that stores frequently used pages) and then refreshes the screen. If a WIN screen does not appear correctly or is outdated, selecting this button will request a fresh copy from WIN.

How do I log off from WIN?

(Exit)
When a user has finished a WIN session, the Exit button logs the user out of the WIN system and closes the browser window.

As a WFU Alumni, how do I apply for a WIN account?
WFU Alumni can apply for a WIN account (which is independent of Email Forwarding for Life) by accessing the Alumni & Friends / WIN page.


Interface and Usage

What are the symbols in the upper right hand corner of WIN?
The symbols represent specific actions and links within WIN:

(Reload)
The Reload button clears the WIN memory cache (an area that stores frequently used pages) and then refreshes the screen. If a WIN screen does not appear correctly or is outdated, selecting this button will request a fresh copy from WIN.

(Help)
The Help button provides quick access to the WIN help pages. By selecting this button, a user can view help information, support phone numbers, or give feedback to the WIN development team.

(Exit)
When a user has finished a WIN session, the Exit button logs the user out of the WIN system and closes the browser window.

What are the links listed at the top right of the page?
(i.e. - Today, InfoCentral, Directories, etc.)

These links represent 'Categories' within WIN. Each link is a major section of WIN, with many sub-'services' listed on those pages. WIN Categories are dynamic -- they have the ability to change. Therefore, depending on your relationship with WFU, different categories are available to different users.


I can't find some of the WIN Services from the previous version. Where can I find the Services in the new version of WIN?
WIN has been reorganized in the latest version to provide a much more logical service structure. Most of the services from the previous version have been preserved. If you are unable to locate a service in WIN, check the Launch Page for links that reside on the WFU Main Site. Otherwise, contact the WIN Team via the WIN Feedback service.


General Information

Why do I not see the same services and links as other users?

According to your relationship to Wake Forest University, the available services are tailored to your needs. For example, students receive options applicable to students, such as Registration, Students Events Calendar, etc. An alumnus does not need Registration, but can still visit their Personal Information, Directories, etc. Your association with the University is administered by the Human Resources Department for faculty and staff, and the Registrar's Office for students.

What exactly is WIN?

The Wake Information Network (WIN) is a dynamic online resource for Wake Forest University students, staff, faculty and alumni. WIN allows Wake Forest users to access and submit important WFU documents, view and update personal records, and interact with the campus community.

How does WIN work?
WIN combines Oracle, Java, XML/XSL, HTML, and lots of other acronyms to display information dynamically (meaning "on the fly") to users. The content the user sees depends on their status at WFU. A student will have access to student related services (like Registration), whereas alumnus receive information tailored to their interests. The WIN system is an electronic entity that focuses on WFU's various communities.

What is 'Scheduled Maintenance'?

The database from which WIN derives its information must update itself periodically. Generally, this means the system is busy during this period of time. It does not mean that your information has disappeared. Simply stated, 'Scheduled Maintenance' refers to routine actions that must be performed in order to assure database accuracy.

Does WIN utilize "cookies"?
WIN makes extensive use of cookies for various authentication purposes. Users must enable cookies in their browser to view WIN. In Mozilla, go to Edit -> Preferences -> Privacy & Security and select "Allow all cookies."